Sup­port and Services
Sup­port for imple­men­ta­ti­on and impro­ved operation

Go to the Sup­port / Cus­to­mer Area

Sup­port / customer’s area

PLANTA offers a com­pre­hen­si­ve ran­ge of sup­port and ser­vices to a+6ensure that you get the most out of your PLANTA software. 

To get star­ted with the soft­ware, we recom­mend the tuto­ri­als, which intro­du­ce the ope­ra­ti­on of the PLANTA soft­ware step by step.

The online help is useful for ques­ti­ons about spe­ci­fic functions.

You can find video ins­truc­tions on our You­Tube chan­nel to learn more about PLANTA project.

Cont­act our support

In the secu­red cus­to­mer area you can:

  • down­load all cur­rent releases
  • down­load manu­als for older releases
  • pro­vi­de data for sup­port pur­po­ses in a secu­re manner
Go to the cus­to­mer area

You want to make an appointment?

You have ques­ti­ons regar­ding soft­ware imple­men­ta­ti­on, adjus­t­ment, or exten­si­on? Book your appoint­ment for con­sul­tancy now. Sel­ect a con­ve­ni­ent date direct­ly in the calendar.

Make an appointment

You want to gather infor­ma­ti­on yours­elf first?

Read the Case stu­dy by Yamai­chi Elec­tro­nics to learn how soft­ware imple­men­ta­ti­on can faci­li­ta­te clear pro­ject pro­ces­ses and impro­ved resour­ce planning.

Go to the case study

Con­sul­tancy

In its stan­dard edi­ti­on, our pro­ject manage­ment soft­ware can be imple­men­ted quick­ly: as an SaaS or on-pre­mi­ses solu­ti­on. Adjus­t­ments to your indi­vi­du­al com­pa­ny pro­ces­ses are pos­si­ble and can be car­ri­ed out by us or by your own customizer.

Our expe­ri­en­ced con­sul­tants are at your dis­po­sal for all ques­ti­ons con­cer­ning pro­ject manage­ment and will assist you in all pha­ses of soft­ware imple­men­ta­ti­on and soft­ware operation.

Tog­e­ther with you, our con­sul­tants plan and rea­li­ze the imple­men­ta­ti­on and adjus­t­ment of the software:

  • Pre­pa­ra­ti­on of the pro­ject team’s intro­duc­to­ry training
  • Defi­ni­ti­on of the plan­ning model (basic data, pro­ject struc­tu­re, etc.)
  • Defi­ni­ti­on of the user roles – assign­ment of func­tions to user roles
  • Defi­ni­ti­on of an out­line con­cept for interfaces
  • Cus­to­mer indi­vi­du­al plan­ning process

Trai­ning

For suc­cessful soft­ware appli­ca­ti­on, it is of pivo­tal importance that employees be trai­ned tho­rough­ly. In our various stan­dard trai­ning cour­ses (start up, cus­to­mi­zing), expe­ri­en­ced ins­truc­tors will the­r­e­fo­re teach you ever­y­thing you need to know in order to use the soft­ware with proficiency. 

You wish to get more infor­ma­ti­on on our trai­ning cour­ses and workshops?

Trai­ning cour­ses and work­shops can be held on-site at your pre­mi­ses, as online events or in per­son at PLANTA, as required.

Cont­act us

Work­shops

Work­shops pro­vi­de a deeper know­ledge of the pos­si­bi­li­ties offe­red by the PLANTA soft­ware and of cus­to­mer indi­vi­du­al PLANTA functions.

Work­shops on cur­rent topics

In the cour­se of our work­shops on cur­rent topics you will have an oppor­tu­ni­ty to get infor­ma­ti­on on the new fea­tures of the PLANTA soft­ware and to dis­cuss con­tem­po­ra­ry pro­ject manage­ment tasks with other users.

Indi­vi­du­al workshops

In indi­vi­du­al work­shops, we offer pro­fes­sio­nal sup­port to pro­ject teams and end users in dra­wing up cus­to­mer-spe­ci­fic solu­ti­ons. Dura­ti­on and con­tent of the work­shops will depend on your indi­vi­du­al requirements.

Indi­vi­du­al training

Our indi­vi­du­al trai­ning cour­ses will be desi­gned in accordance with your requi­re­ments. We will then put tog­e­ther an indi­vi­du­al pro­gram based on our semi­nars, your main topics, available spe­cia­list know­ledge and the indi­vi­du­al soft­ware func­tions. Indi­vi­du­al trai­ning cour­ses are gene­ral­ly held at the customer’s site.

Pos­si­ble Focal Points of Training

Tail­o­red, role-spe­ci­fic trai­ning cour­ses for all user groups increase the users’ accep­tance of the new sys­tem and the new pro­ces­ses. The­se role-spe­ci­fic trai­ning cour­ses can be car­ri­ed out by PLANTA and its part­ners or alter­na­tively by the customer’s own staff

Free web semi­nars on a spe­ci­fic topic

Web Semi­nars

Over the cour­se of one hour you will get an intro­duc­tion to gene­ral PM topics or to par­ti­cu­lar func­tions of our PM software

Upco­ming dates