Soft­ware as a Ser­vice (SaaS) – Terms and Con­di­ti­ons of Use

PLANTA Pro­jekt­ma­nage­ment-Sys­te­me GmbH

Artic­le 1 Sub­ject Mat­ter and Conditions

  • The pro­vi­si­on of the PLANTA pro­ject manage­ment sys­tem PLANTA pul­se for use via Inter­net (“SaaS” or “ser­vice”) can be used sole­ly on the basis of the­se terms and con­di­ti­ons (her­ein­af­ter refer­red to as: “terms and con­di­ti­ons of use”). Other terms and con­di­ti­ons shall not beco­me part of this agree­ment, even if PLANTA does not expres­si­ve­ly object them. Other parts of this licen­se agree­ment are the Gene­ral Terms and Con­di­ti­ons and, whe­re requi­red, the SaaS con­tract (“SaaS con­tract”), the Ser­vice Level Agree­ment (“SLA”) and the attach­ment with the para­me­ters on which the order is based (“scope of the order”).
  • The­se terms and con­di­ti­ons of use govern the con­trac­tu­al rela­ti­onship bet­ween PLANTA and the natu­ral or legal per­sons using the ser­vice free of char­ge or in return for pay­ment (her­ein­af­ter refer­red to as “cus­to­mers”).
  • PLANTA reser­ves the right to chan­ge the­se terms and con­di­ti­ons of use. Regis­tered cus­to­mers are noti­fied via e‑mail about any chan­ges to the­se terms and con­di­ti­ons of use. They are dee­med to be accept­ed by the cus­to­mer if the cus­to­mer does not object the chan­ges within six weeks after receipt of this noti­fi­ca­ti­on. The time­ly dis­patch of the objec­tion within the abo­ve-men­tio­ned peri­od shall be dee­med suf­fi­ci­ent. The noti­ce of objec­tion can be sent by mail or by e‑mail to the addres­ses spe­ci­fied under Head Office in the imprint. PLANTA com­mits its­elf to expli­cit­ly point out to the cus­to­mer, in the e‑mail which noti­fies about the chan­ge, the signi­fi­can­ce of the six week peri­od and the legal con­se­quen­ces of remai­ning silent. The men­tio­ned legal con­se­quence shall only app­ly if the user has actual­ly been informed.
  • A pre­re­qui­si­te for the use of the ser­vice is the con­clu­si­on of an agree­ment about the use of PLANTA soft­ware bet­ween PLANTA and the com­pa­ny or employ­er of the user who has regis­tered for the service.
  • An agree­ment on the use of the ser­vice is con­cluded by the cus­to­mer infor­mal­ly app­ly­ing to PLANTA for access to the ser­vice, PLANTA making an offer for the con­clu­si­on of a licen­se agree­ment by sen­ding the ser­vice access data and the­se terms and con­di­ti­ons of use to the cus­to­mer via e‑mail, and the cus­to­mer accep­ting this offer as a user of the ser­vice by using the access data for the first time.
  • The regis­tra­ti­on requi­res the trans­mis­si­on of the fol­lo­wing data to PLANTA: valid e‑mail address, first name, last name, com­pa­ny name, and com­pa­ny address (for stu­dents: spe­ci­fi­ca­ti­on of the university/faculty).
  • In the cour­se of his regis­tra­ti­on, the user must not inf­rin­ge the rights of any third par­ty. A vio­la­ti­on of any third par­ty rights shall, for exam­p­le, be given if per­so­nal infor­ma­ti­on or other third par­ty data, like name or e‑mail address, is used wit­hout their consent.
  • Mul­ti­ple regis­tra­ti­ons are not allowed.
  • The cus­to­mer shall be obli­ged to chan­ge the pass­word issued in the regis­tra­ti­on after first login.

Artic­le 2 Services

  • PLANTA makes the ser­vice available to the cus­to­mer for retrie­val via Inter­net during the con­tract peri­od. PLANTA can ther­eby use own IT sys­tems and IT sys­tems of third par­ties within the frame­work of what is legal­ly per­mis­si­ble in terms of data pro­tec­tion. The ser­vice is usual­ly acces­sed via a cli­ent soft­ware (“cli­ent com­po­nent”) which is made available by PLANTA for down­load by the cus­to­mer or via the Inter­net brow­sers men­tio­ned in the respec­ti­ve sys­tem requi­re­ments. PLANTA only owes the pro­vi­si­on of the ser­vice up to the Inter­net con­nec­tion of the com­pu­ter cen­ter in which the ser­vice is run (“deli­very point”). The Inter­net con­nec­tion from the deli­very point to the cus­to­mer shall not be an object of per­for­mance. The cus­to­mer can only use the ser­vice if he has a suf­fi­ci­ent­ly fast Inter­net con­nec­tion. The requi­red band­width depends on the inten­si­ty of use and on the data amount of the customer.
  • PLANTA pro­vi­des sto­rage for cus­to­mer data in the amount orde­red in accordance with the con­trac­tu­al agreement.
  • Ser­vices which go bey­ond the pro­vi­si­on of the ser­vice, like instal­la­ti­on and set­up of the cli­ent com­po­nent, para­me­ter­iza­ti­on, cus­to­mi­zing, migra­ti­on, trai­ning, etc., shall only be due if they are orde­red separately.
  • Mini­mum Purcha­se Volu­me User-Scale
    The mini­mum purcha­se amount for the num­ber of users for which the ser­vice is pro­vi­ded to the cus­to­mer is set out in annex 2.
  • Sys­tems
    The cus­to­mer will get access to the sys­tems spe­ci­fied in annex 2.
  • Quan­ti­ty Structure
    Users are dis­tri­bu­ted to the indi­vi­du­al sys­tems as set out in annex 2.
  • Com­pu­ting Center
    The ser­vice is hos­ted in the Euro­pean Eco­no­mic Area.
  • The archi­tec­tu­re and ope­ra­ti­on of the PLANTA SaaS plat­form is con­ti­nuous­ly moder­ni­zed. This includes all aspects of the plat­form like authen­ti­ca­ti­on mecha­nisms, the employ­ed ope­ra­ti­on sys­tems and data­ba­ses, but also par­al­lel pro­ces­ses like moni­to­ring, log ana­ly­sis, and thread detec­tion. One of the most important aspects here is data back­up which is effec­ted via point-in-time reco­very and peri­odic snapshots of all data. All data is saved in accordance with the encryp­ti­on at rest prin­ci­ple; this appli­es to both live data and back­ups. The gene­ra­ted back­ups are stored at seve­ral loca­ti­ons off-site. Upon request, the data can addi­tio­nal­ly be trans­mit­ted to the cus­to­mer via VPN. 
  • The cus­to­mer shall not use any soft­ware or other tech­ni­cal faci­li­ties which chan­ge, extend, or com­pro­mi­se the func­tio­ning of the ser­vice. In par­ti­cu­lar, the cus­to­mer shall not access the ser­vice by any tech­ni­cal means other than the cli­ent com­po­nent made available by PLANTA or by the Inter­net brow­sers men­tio­ned in the sys­tem requirements.
  • The cus­to­mer tre­ats the access data for the ser­vice as strict­ly con­fi­den­ti­al. The cus­to­mer shall only give access to tho­se of his own users who are allo­wed to use the ser­vice in the cour­se of their pro­fes­sio­nal duties in accordance with the agreed rest­ric­tions. The cus­to­mer is only per­mit­ted to use the ser­vice for his own pur­po­ses. Any use by or for any third par­ty, whe­ther free of char­ge or in return for pay­ment, is impermissible.
  • If the cus­to­mer suspects that his access data has beco­me known to a third par­ty or that a third par­ty unaut­ho­ri­zedly uses the customer’s access to the ser­vice, the cus­to­mer shall be obli­ged to imme­dia­te­ly inform PLANTA about this in writing.
  • If PLANTA has any indi­ca­ti­on that the cus­to­mer uses the ser­vice con­tra­ry to the con­trac­tu­al agree­ments or that a third par­ty unaut­ho­ri­zedly acces­ses the ser­vice with the access data of the cus­to­mer, PLANTA shall be entit­led to sus­pend the customer’s access to the ser­vice until cle­arance of this mat­ter. Except whe­re the­re is immi­nent dan­ger, PLANTA shall give the cus­to­mer the oppor­tu­ni­ty to respond befo­re such a mea­su­re is taken. During the time of sus­pen­si­on of access, the cus­to­mer con­ti­nues to be obli­ged to pay the con­trac­tu­al remu­ne­ra­ti­on, unless he is not respon­si­ble for the cir­cum­s­tances which gave rise to the sus­pen­si­on of access.
  • The cus­to­mer shall be obli­ged to install and update the cli­ent com­po­nent pro­vi­ded by PLANTA on the com­pu­ter sys­tems of its employees at its own respon­si­bi­li­ty. The cus­to­mer pro­vi­des for the hard and soft­ware envi­ron­ment requi­red for the ope­ra­ti­on of the cli­ent com­po­nent. Essen­ti­al requi­re­ments are regu­la­ted in the PLANTA sys­tem requi­re­ments (“sys­tem requi­re­ments”) which PLANTA makes available to the cus­to­mer upon writ­ten request.
  • It is imper­mis­si­ble to let seve­ral per­sons use one user account.
  • The cus­to­mer may only use the ser­vice in accordance with the con­trac­tu­al agree­ments and the legal pro­vi­si­ons. Con­tents which the cus­to­mer crea­tes using the ser­vice, as well as other data which the cus­to­mer crea­tes, saves, or makes available with the help of the ser­vice (tog­e­ther “data of the cus­to­mer”) must not breach appli­ca­ble law or inf­rin­ge third par­ty rights or decen­cy. The sto­rage or pro­ces­sing of data which

is dis­cri­mi­na­to­ry, racist, inhu­man, or glo­ri­fies violence,

inci­tes or endor­ses cri­mi­nal offenses,

con­ta­ins por­no­gra­phy or brea­ches youth pro­tec­tion law,

inf­rin­ges per­so­nal rights of third par­ties, or

inf­rin­ges copy­rights of third parties

is impermissible.

Artic­le 3 Term and Termination

  • The mini­mum con­tract term and the ter­mi­na­ti­on peri­od are con­tai­ned in annex 2.
  • The right to ter­mi­na­ti­on for good cau­se remains unaf­fec­ted. For PLANTA, the­re is good cau­se, par­ti­cu­lar­ly if

i. the cus­to­mer fails to make pay­ment for more than two months;

ii. the cus­to­mer stops to make pay­ments, or if insol­ven­cy or any com­pa­ra­ble legal pro­cee­ding is reques­ted by him or, per­mis­si­bly, by PLANTA or any other cre­di­tor, and such a pro­cee­ding is initia­ted or the initia­ti­on of such a pro­cee­ding is rejec­ted on the grounds of insuf­fi­ci­ent assets;

iii. the cus­to­mer brea­ches the con­trac­tu­al agree­ments not only insi­gni­fi­cant­ly and does not cea­se such breach within a reasonable peri­od upon war­ning noti­ce from PLANTA.

a) decla­ra­ti­ons of ter­mi­na­ti­on shall be inva­lid unless made in writing.

b) Other­wi­se, part 1, sec­tion 6 of the GTC (annex 3) shall apply.

Artic­le 4 Remu­ne­ra­ti­on and Payment

  • Remu­ne­ra­ti­on and pay­ment are set out in annex 2. In the case of a con­tra­dic­tion bet­ween the order and annex 2, the lat­ter shall prevail.
  • One-off cos­ts: PLANTA invoices imple­men­ta­ti­on cos­ts to the cus­to­mer in advan­ce, imme­dia­te­ly after con­clu­si­on of the contract.
  • PLANTA invoices the remu­ne­ra­ti­on agreed upon to the cus­to­mer in advan­ce on an annu­al basis, unless other­wi­se agreed.
  • In the fol­lo­wing cases, PLANTA shall be entit­led to increase the remu­ne­ra­ti­on agreed upon:

    i. once per calen­dar year by a maxi­mum of 5%;
    ii. at the begin­ning of each rene­wal peri­od to the soft­ware licen­se pri­ce chan­ges in the past year in accordance with the PLANTA pri­ce list appli­ca­ble from time to time.

  • The fol­lo­wing rules app­ly to pri­ce changes:

    i. PLANTA noti­fies the cus­to­mer about pri­ce chan­ges in wri­ting four months in advan­ce. The pri­ce chan­ge is dee­med to be agreed if the cus­to­mer does not object in wri­ting within four weeks of receipt of the notice.
    ii. In the noti­ce, PLANTA points out to the cus­to­mer, in accordance with i), the dead­line for objec­tion and the legal con­se­quen­ces when fai­ling to meet this deadline.
    iii. If the cus­to­mer objects, PLANTA shall be entit­led to pre­ma­tu­re­ly ter­mi­na­te the SaaS agree­ment with a noti­ce peri­od of 3 months, name­ly at the time at which the pri­ce chan­ge would beco­me effec­ti­ve accor­ding to i).

Artic­le 5 Con­tract extensions

  • The cus­to­mer shall have the right to extend the ser­vice by the sca­les men­tio­ned in the “Scope of the order” annex at any time.
  • The ter­mi­na­ti­on of an exten­ded user packa­ge shall not affect the remai­ning user packa­ges and this SaaS con­tract with regard to their exis­tence and term.
  • PLANTA shall invoice the cus­to­mer in advan­ce for the cos­ts of an exten­ded user package.

Artic­le 6 Scope of the Service

  • Avai­la­bi­li­ty of the service
    The ser­vice is available to the cus­to­mer within the fol­lo­wing ser­vice level:

*The avai­la­bi­li­ty appli­es within the ser­vice times (Mon­day — Thurs­day: 9.00 a.m. to 5.00 p.m., Fri­day: 9.00 a.m. to 4.00 p.m.), except for the holi­days in Baden-Wuert­tem­berg as well as 24 and 31 Decem­ber (all times refer to GMT+1).

The avai­la­bi­li­ty of the ser­vice (“agreed avai­la­bi­li­ty”) always refers to the pro­duc­ti­ve sys­tem, to a calen­dar year, and to the point of deli­very only, i.e. to the rou­ter out­put of the com­pu­ting cen­ters which host the server.

The avai­la­bi­li­ty of the ser­vice in a con­tract year is cal­cu­la­ted based on the fol­lo­wing formula:
Total minu­tes in a con­tract year = TMC
Total minu­tes unavailable in a con­tract year = TUA
Avai­la­bi­li­ty = ((TMC – TUA) x 100) / TMC

For the pur­po­se of this cal­cu­la­ti­on, the ser­vice is con­side­red as unavailable to the ext­ent to which the ser­vice is not available at the point of deli­very. Unavai­la­bi­li­ty is not dee­med to be given in the case of fail­ure and inter­rup­ti­on due to the excep­ti­ons set out in sec­tions 6.2 – 6.4. The pro­to­cols and data by PLANTA shall be the sole basis for any cal­cu­la­ti­on and determination.

  • PLANTA pro­vi­des a ser­vice hot­line for gene­ral ser­vice queries:

Pho­ne: (pre­mi­um ver­si­on only)

  • For dis­rup­ti­on reports, PLANTA addi­tio­nal­ly pro­vi­des the fol­lo­wing ser­vice contacts:


Addi­tio­nal per­for­mance fea­tures of the ser­vices pro­vi­ded by PLANTA are descri­bed in the Ser­vice Level Agree­ment (annex 1, “SLA”).

  • Main­ten­an­ce

The ser­vice is not dee­med to be unavailable due to inter­rup­ti­ons cau­sed by main­ten­an­ce mea­su­res taken by PLANTA,

(i) about which the cus­to­mer has been infor­med at least 8 hours in advance;
(ii) which are car­ri­ed out during the stan­dard main­ten­an­ce win­dow (“sche­du­led main­ten­an­ce”, cf. sec­tion 6.4) or
(iii) which are cau­sed by a cus­to­mer request out­side the sche­du­led maintenance.

  • Excep­ti­ons

The ser­vice is not dee­med to be unavailable due to failure

(i) which is cau­sed by the unavai­la­bi­li­ty of the cus­to­mer net­work or by band­width rest­ric­tions out­side of the com­pu­ting cen­ter used by PLANTA (i.e. bey­ond the “point of delivery”);
(ii) which is based on the con­se­quen­ces of errors or other pro­blems of the soft­ware, as descri­bed in Artic­le 3 of the SLA.

  • Main­ten­an­ce Window

For the sche­du­led main­ten­an­ce of the pro­vi­ded soft­ware, PLANTA shall have a main­ten­an­ce win­dow on the first Fri­day of each calen­dar month bet­ween 9.00 a.m. and 4.00 p.m (GMT+1). Within the­se main­ten­an­ce win­dows, the avai­la­bi­li­ty of the ser­vice can be sus­pen­ded for the announ­ced num­ber of hours.

  • Moni­to­ring

PLANTA shall con­ti­nuous­ly moni­tor all sys­tems to ensu­re the agreed avai­la­bi­li­ty of the service.

  • Secu­ri­ty

In the pro­vi­si­on of the ser­vice, PLANTA shall com­ply with the sta­te-of-the-art in terms of data and IT security.

Artic­le 7 War­ran­ty, Ser­vice Disruptions

The cus­to­mer shall imme­dia­te­ly report the dis­rup­ti­on of the ser­vice and any impen­ding dan­ger (e.g. unaut­ho­ri­zed access of third par­ties, mal­wa­re) to PLANTA via e‑mail to The cus­to­mer shall take all requi­red mea­su­res, within reasonable bounds, to deter­mi­ne, rest­rict, and docu­ment the disruption.

The eli­mi­na­ti­on of defects and dis­rup­ti­ons as well as the cus­to­mer requi­re­ments to report dis­rup­ti­ons and the infor­ma­ti­on and data to be pro­vi­ded by the cus­to­mer are gover­ned by the SLA. The reac­tion, qua­li­fi­ca­ti­on, cau­se ana­ly­sis, and repair times appli­ca­ble to the cus­to­mer ari­se from Artic­le 6.

Artic­le 8 Liability

In the case of defects or dis­rup­ti­ons, the cus­to­mer shall initi­al­ly remain obli­ged to pay the agreed remu­ne­ra­ti­on. The customer’s right to recla­im the remu­ne­ra­ti­on in part or in full in the case of defects or dis­rup­ti­ons based upon the prin­ci­ples of unjust enrich­ment shall remain unaf­fec­ted by this pro­vi­si­on. PLANTA shall pay com­pen­sa­ti­on or pro­vi­de reim­bur­se­ment for futi­le expen­ses, regard­less of the legal ground (e.g. from con­trac­tu­al obli­ga­ti­ons under legal or simi­lar tran­sac­tions, defects in mate­ri­als or title, breach of obli­ga­ti­on, and tor­tious act) only to the fol­lo­wing extent:

i) In the case of intent, fraud, and gua­ran­tee, the lia­bi­li­ty shall be unli­mi­t­ed. In the case of gross negli­gence, the lia­bi­li­ty shall be limi­t­ed to the typi­cal dama­ge fore­seeable at the time of con­clu­si­on of the contract.

ii) In the case of slight­ly negli­gent breach of a car­di­nal obli­ga­ti­on (obli­ga­ti­on the ful­fill­ment of which is essen­ti­al to the pro­per exe­cu­ti­on of the con­tract and on the obser­van­ce of which the con­trac­tu­al part­ners regu­lar­ly rely and may rely, and the breach of which jeo­par­di­zes the attain­ment of the con­trac­tu­al pur­po­se), PLANTA shall be lia­ble up to the amount of the typi­cal dama­ge which is fore­seeable at the time of con­clu­si­on of the contract.

The opti­on of clai­ming con­tri­bu­to­ry negli­gence remains open to PLANTA. The purcha­ser shall, in par­ti­cu­lar, have the obli­ga­ti­on to back-up data and to block mal­wa­re in accordance with the sta­te of the art from time to time.

PLANTA shall only be lia­ble for hard­ware and soft­ware defects which alre­a­dy exis­ted at the time of pro­vi­si­on of the ser­vice and for which PLANTA is responsible.

For vio­la­ti­on of life, body, and health and for claims under the pro­duct lia­bi­li­ty law, the legal regu­la­ti­ons app­ly wit­hout any limitations.

For work per­for­man­ces, the war­ran­ty peri­od fol­lows the legal pro­vi­si­ons. Except for cases sta­ted in Artic­le 8.1 i) and 8.4, the limi­ta­ti­on peri­od under Artic­le 195 BGB amounts to 2 years, the limi­ta­ti­on peri­od under Artic­le 199 sec­tion 3 num­ber 1 amounts to 7 years.

Artic­le 9 Data Protection

Inso­far as the cus­to­mer uses the ser­vice to pro­cess data which can be attri­bu­ted to an iden­ti­fied or iden­ti­fia­ble per­son, the cus­to­mer shall be sole­ly relia­ble to ensu­re that the respec­ti­ve per­son con­cer­ned has given express con­sent to the pro­ces­sing of his data or that the­re is a legal per­mis­si­on. The cus­to­mer shall always remain the par­ty respon­si­ble with respect to such per­so­nal data. The Cus­to­mer shall indem­ni­fy PLANTA from any third par­ty claims whatsoe­ver and shall com­pen­sa­te PLANTA for any dama­ge incur­red to PLANTA due to a trans­mis­si­on of per­so­nal data which brea­ches data pro­tec­tion law, unless the cus­to­mer pro­ves that he is not respon­si­ble for the breach.

The con­trac­ting par­ties shall enter into an agree­ment on the pro­ces­sing of orders inso­far as this is requi­red under the legal pro­vi­si­ons appli­ca­ble from time to time.

Artic­le 10 Gene­ral Prac­ti­ce Regar­ding Use and Storage

The cus­to­mer ack­now­led­ges that PLANTA can deter­mi­ne gene­ral pro­ce­du­res and rest­ric­tions with regard to the use of the ser­vice, inclu­ding but not limi­t­ed to the maxi­mum num­ber of days for which con­tent is stored by the ser­vice as well as the maxi­mum num­ber of e‑mail mes­sa­ges which can be sent from or recei­ved by an account, the maxi­mum size of an e‑mail mes­sa­ge which can be sent from or recei­ved by an account, the maxi­mum sto­rage space allot­ted on the PLANTA ser­vers on behalf of the cus­to­mer, and the maxi­mum num­ber of times the cus­to­mer can access the ser­vice in a given peri­od of time (and their maxi­mum dura­ti­on). The cus­to­mer agrees that PLANTA assu­mes no respon­si­bi­li­ty or lia­bi­li­ty for the dele­ti­on or the fail­ure to save con­tents and other infor­ma­ti­on main­tai­ned or trans­mit­ted by the ser­vice. The cus­to­mer ack­now­led­ges that PLANTA reser­ves the right to dere­gis­ter accounts which are inac­ti­ve for a fair­ly long peri­od of time. The cus­to­mer fur­ther­mo­re ack­now­led­ges that PLANTA reser­ves the right to chan­ge the­se gene­ral pro­ce­du­res and rest­ric­tions from time to time.