Workflow Management in Project Management – Definition and Meaning
Workflow management refers to the systematic definition, modeling, execution, monitoring, and optimization of structured workflows in which tasks, information, or documents are passed in a defined sequence between different participants or systems. It is used to standardize, automate, and control business processes or project workflows, typically through the use of workflow management systems (software) that manage process steps, rules, roles, and transitions to promote efficiency, consistency, and traceability.
Example, best practice, and further information on the term
Within a project, for example, a workflow management system could represent and automate the multi-level approval process for change requests by automatically routing requests to the responsible reviewers. A proven best practice is the clear definition, modeling, and continuous monitoring of implemented workflows. This aligns with process management principles (see PMBOK Guide) and supports agile efforts to automate routine processes. Effective workflow management can reduce manual errors, accelerate throughput times, and ensure compliance with process requirements.