Service and support for our customers
Support with the introduction and optimized operation of the software
For our Customers
PLANTA supports you personally. Refer to your personal project manager for questions and requirements or contact our support team
Consulting
You can implement our project management software very quickly, as a SaaS solution or on-premises. Adaptations to your individual business processes are also possible and can be carried out by us or your own customizers as required.
Our experienced consultants are available to answer any questions you may have about project management and support you in all phases of software implementation and operation.
Our consultants work with you to plan and implement the introduction and customization of the software:
- Preparation of the implementation training for the project team
- Definition of the planning model (basic data, project structure, etc.)
- Definition of user roles – assignment of functions to user roles
- Definition of the outline concept for interfaces
- Customized planning process
Training
Careful training of employees is essential for the successful use of software. In our various standard training courses (Startup, Customizing), experienced instructors teach you everything you need to know to use the software safely.
Training courses and workshops can be held on site at your premises, as an online event, or in person at PLANTA.
Workshops
Workshops provide you with in-depth knowledge of the possibilities of PLANTA software and customized PLANTA functionality.
Workshops on current topics
In workshops on current topics, we offer you the opportunity to find out about new content in the PLANTA software and to discuss contemporary project management tasks with other users.
Individual workshops
As part of individual workshops, we offer the project team and end users our professional support in the development of customized solutions. The duration and content of the workshops depend on your requirements
Individual trainings
For individual training courses, we focus on your requirements. We put together an individual program based on our seminars, your key topics, existing specialist knowledge and individual software functionality. Individual training courses are generally held at the customer’s premises.
Possible training focuses
Tailor-made, role-specific training for all user groups increases user acceptance of the new system and the new processes that come with it. This role-specific training can be carried out by PLANTA and its partners or – in line with the train-the-trainer concept – by the customers themselves.