Clear Role Definition
A more precise planning, consideration of underload and overload, forecast and analysis, were just as much a part of the objective definition for the new software as the exact accounting of hours to projects. Further requirements were the evaluation of activities, a clear role definition, a reporting option for different target groups, as well as support in resource planning.
The project was launched in May 2012. After 16 months, in fall 2013, the decision to implement PLANTA PROJECT was made. Up to the go-live in August 2014, the steps of first time installation, training of the core team, elaboration of a respective functional concept, test phase, and user training were carried out. The definition of areas of responsibility could be identified as an important prereq-uisite for efficient project management. The core team has adjusted the roles predefined in the software according to the specific requirements of the company.
The processes for the procedure of general projects was defined: on one hand the process for basic load projects and on the other hand the entire process of a customer project — from the reception of the customer’s query via the creation of the project as a simulation project with standard template up to the approval by the person responsible and the subsequent activation of the entire project as a development project.
The system administrator was provided with the same screen as the line managers of the depart-ments in order to be able to better assist them if they have any questions. To straighten out coordination processes in the case of additional, unplanned effort, the resource managers were given the same rights as the multi-project managers, so that consultation with the project manager responsible would only become necessary if a particular amount of additional effort occurred for an employee.