Support and Services
With our service and support activities, we closely assist you in all phases: from evaluation via implementation up to optimized Operation.
Our experienced consultants are at your disposal for all questions regarding project management and will assist you in all phases of software implementation and software Operation.
Together with you, our consultants plan and realize the implementation and adjustment of the Software:
- Preparation of the project team’s introductory training
- Definition of the planning model (basic data, project structure, etc.)
- Definition of the user roles – assignment of functions to user roles
- Definition of an outline concept for interfaces.
- Customer individual planning process
PLANTA offers a comprehensive range of support services to ensure efficient use of the PLANTA Software.
For successful software application, it is of pivotal importance that employees be trained thoroughly. In our various training courses, experienced instructors therefore teach you everything you need to know in order to use the software in a secure way.
Workshops provide a deeper knowledge of the possibilities offered by the PLANTA software and of customer individual PLANTA functions.
Workshops on current topics
In our workshops on current topics we offer to you the opportunity to inform yourself about the new features of the PLANTA software and to discuss contemporary project management tasks with other users.
In individual workshops, we offer professional support to project teams and end users in drawing up customer-specific solutions. Duration and contents of the workshops will be determined by your individual requirements.
Individual Training Courses
Our individual training courses are designed in according to your requirements. We will then put together an individual program based on our seminars, your main topics, available specialist knowledge and the individual software functions. In general, individual training courses will take place on the customer’s premises.
Possible emphasis of the training Course:
Tailor-made, role-specific training courses for all user groups increase the users’ acceptance of the new system and the new processes. These role-specific training courses can be provided by PLANTA and its partners or alternatively by the customer’s own staff.
Roles in PLANTA project