Services are charged by the hour. A day corresponds to eight hours here.
|Scope||Unit||Price in €|
|User training, company-specific
|Open seminars/open workshops
For software maintenance plus hotline, 18% of the relevant license price for all purchased components as per the PLANTA price list is charged per year.
Individual training/individual workshop
If the customer wants training based on company-specific data or the creation of training documents or a workshop to handle customer-specific solutions, the preparatory work involved is billed on the basis of the actual hours needed for this.
The following cancellation costs are charged if participants withdraw from PLANTA seminars or customer-specific training courses:
- Up to 10 days before the start of the event: 50% of the seminar price
- Up to 3 days before the start of the event: 100% of the seminar price
Substitute participants can participate at any time at no additional cost.
Seminars and workshops on current topics
Seminars and workshops on current topics are open to participants from various companies.
Installation of PLANTA software can be carried out by the customer itself or by PLANTA. If the installation uses an external database, additional workload of approx. 1 day should be expected. The customer must provide a database administrator.
If the customer procures services from PLANTA, a performance record shall be provided to the customer each month or at the completion of the services. If it appears likely that the service volume is insufficient, PLANTA will inform the customer’s project manager immediately and submit a current performance record.
Term of support contract
Software maintenance and hotline services start on delivery of the PLANTA standard software and are regarded as definitively agreed for the period of two years. Subsequently, software maintenance and hotline services will automatically be extended by one year unless terminated 3 months prior to expiry of the contract. Termination must be announced in writing.
Software maintenance for partner customers
Even if a customer purchases PLANTA software from a PLANTA sales partner, software maintenance contracts are concluded directly with PLANTA (Germany or Switzerland).
Support for releases
Two main releases – the current one and its predecessor – are always supported. Older releases are no longer supported.
Prerequisite for Hotline
Hotline services are provided on the assumption that the user has undergone appropriate training; support cannot replace this training.
To ensure it provides the best possible support, PLANTA uses software tools that, with the customer’s agreement, enable PLANTA to remotely access the customer system.
Travel and overnight stays
|Description||Price in €|
|Travel cost flat rate up to 25 km||50|
|Travel cost flat rate up to 50 km||100|
|Travel cost flat rate up to 100 km||200|
|Travel cost flat rate up to 150 km||250|
|Travel cost flat rate up to 250 km||350|
|Travel cost flat rate up to 350 km||450|
|Travel cost flat rate up to 500 km||600|
|Travel cost flat rate up to 750 km||750|
|Travel cost flat rate up to 1,000 km||900|
|Flat rate for overnight stay||130|
Travel and overnight stays are charged on the basis of actual distance traveled and nights stayed.
The travel cost flat rate is calculated from Karlsruhe regardless of origin/destination based on simple distance. It also covers the travel time.