Service Prices
Services are charged by the hour. A day
corresponds to eight hours here.
|
Scope
|
Unit
|
Price
|
|
Consultancy/individual
workshops
·
Strategy/organization consulting (senior
consultant)
·
Individual workshop
|
Day
|
1,520
|
|
Implementation/customizing
·
Implementation consulting, training of the
project team, customizing, installation, update, porting, coaching
|
Day
|
1,280
|
|
User training,
company-specific
·
Customer-specific training for end users
·
Max. 10 participants
|
Day
|
1,280
|
|
Open
seminars/open workshops
·
Open seminars, open workshops on current
topics
·
Max. 10 participants
·
Location: PLANTA Karlsruhe
|
Participant
|
500
|
Support
For software
maintenance plus hotline, 18% of the relevant license price for all purchased
components as per the PLANTA price list is charged per year.
Notes/prerequisites
Individual training/individual workshop
If the customer
wants training based on company-specific data or the creation of training
documents or a workshop to handle customer-specific solutions, the preparatory
work involved is billed on the basis of the actual hours needed for this.
The following
cancellation costs are charged if participants withdraw from PLANTA seminars or
customer-specific training courses:
·
Up to 10 days before the start of the event: 50%
of the seminar price
·
Up to 3 days before the start of the event: 100%
of the seminar price
Substitute
participants can participate at any time at no additional cost.
Seminars and workshops on current topics
Seminars and
workshops on current topics are open to participants from various companies.
Installation
Installation of PLANTA
software can be carried out by the customer itself or by PLANTA. If the
installation uses an external database, additional workload of approx. 1 day
should be expected. The customer must provide a database administrator.
Performance record
If the customer
procures services from PLANTA, a performance record shall be provided to the
customer each month or at the completion of the services. If it appears likely
that the service volume is insufficient, PLANTA will inform the
customer’s project manager immediately and submit a current performance
record.
Term of support contract
Software
maintenance and hotline services start on delivery of the PLANTA standard
software and are regarded as definitively agreed for the period of two years.
Subsequently, software maintenance and hotline services will automatically be
extended by one year unless terminated 3 months prior to expiry of the
contract. Termination must be announced in writing.
Software maintenance for partner customers
Even if a
customer purchases PLANTA software from a PLANTA sales partner, software
maintenance contracts are concluded directly with PLANTA (Germany or
Switzerland).
Support for releases
Two main releases – the current one
and its predecessor – are always supported. Older releases are no longer
supported.
Prerequisite for Hotline
Hotline services
are provided on the assumption that the user has undergone appropriate
training; support cannot replace this training.
Remote maintenance/access
To ensure it
provides the best possible support, PLANTA uses software tools that, with the
customer’s agreement, enable PLANTA to remotely access the customer
system.
Travel and overnight stays
Flat rates
|
Description
|
Price
|
|
Travel cost flat rate up to 25 km
|
50
|
|
Travel cost flat rate up to 50 km
|
100
|
|
Travel cost flat rate up to 100 km
|
200
|
|
Travel cost flat rate up to 150 km
|
250
|
|
Travel cost flat rate up to 250 km
|
350
|
|
Travel cost flat rate up to 350 km
|
450
|
|
Travel cost flat rate up to 500 km
|
600
|
|
Travel cost flat rate up to 750 km
|
750
|
|
Travel cost flat rate up to 1,000 km
|
900
|
|
Flat rate for overnight stay
|
130
|
Notes
Travel and
overnight stays are charged on the basis of actual distance traveled and nights
stayed.
The travel cost
flat rate is calculated from Karlsruhe regardless of origin/destination based
on simple distance. It also covers the travel time.
